Hyster enjoys a unique relationship with our clients. We attempt to create complete customer satisfaction created through world class production. Our objective is to anticipate the needs of each and every customer in addition to address them with forklifts that deliver the performance, the dependability and the value which they demand.
At Hyster, we believe in starting with the customer. We annually perform focus groups and offer an on-going voice of customer research both online and in the field. We have over 400 design engineers to translate that input into smart designs by implementing our thorough review gate process. Virtual prototype builds and advanced tools help ensure the best equipment practices come together. Other advanced tools like for example dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
So as to guarantee the lowest cost of ownership and total reliability all of Hyster's machinery are subjected to physical, environmental and virtual tests. Not only do we test against our own standards, but we are always testing against the competition's products too. Our final tests happen in real-world customer applications in order to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Smart and Lean
Our world-class manufacturing at Hyster is driven by DFT or Demand Flow Technology. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to deliver total customer satisfaction and flawless quality 100 percent of the time, every time.
Total Quality Each and Every Time
To initiate quality from the start, Hyster uses an integrated Manufacturing Execution System or MES. The job of the MES is to manage the flow of production. The MES coordinates line activities such as part sequencing and quality verification. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in every shift. These audits actually hold every worker responsible for constant quality, combined with the 5s workplace organization in place to help us accomplish it.
Hyster offers a variety of high quality features as standard with all our products. By remaining devoted to our focus on both quality and safety, and by being innovative from start to finish, we provide several of the best material handling machines on the market. These are just some of the reasons why the corporation has become a leader in the business.